FAQ Do you have a question about the French Riviera Pass? Check out our FAQ. ▪ Operation – Use How does the French Riviera Pass work? The French Riviera Pass uses NFC (Near Field Communication) technology: you can access your leisure activities thanks to a contactless card that you simply wave in front of a suitable reader during your visits or on public transport. If you have chosen the e-ticket, you will receive the pdf version within an hour of booking: simply present it at the entrance to each site. How long is my French Riviera Pass valid? From the first use, the validity period is necessarily consecutive and will be in accordance with the choice made at the time of purchase, either 24, 48 or 72 hours. For example, for a 24-hour card, if you use it for the first time at 2pm on Saturday, it will be valid until 2pm on Sunday. Is the French Riviera Pass suitable for disabled people and their carers? We invite you to inquire with each provider. Can I visit the same site twice with my French Riviera Pass? No, you can only access each site included in your French Riviera Pass once. Are the sites open to the public all year round? Yes for the vast majority of sites, with the exception of certain public holidays. In order to avoid disappointment and to prepare your stay as well as possible, you should refer to the description of each activity or to the guidebook delivered with your French Riviera Pass, contact the sites you wish to visit directly, or contact our welcome staff by e-mail, telephone or at reception points who will be happy to help you. Do I have to book certain visits in advance? Yes, it will be necessary to book some guided tours or workshops in advance. In order to avoid disappointment and to prepare your stay as well as possible, you should refer to the description of each activity or to the guidebook delivered with your French Riviera Pass and contact the sites you wish to visit directly. ▪ Purchase – Payment Where can I buy my French Riviera Pass? You can buy your French Riviera Pass online or consult the list of sales points. I want to buy my French Riviera Pass online: where and how do I get it? For the French Riviera Pass without transport, you have the choice between : – The free e-ticket (the printable pdf version to download) – Free pick-up at certain Metropolitan Tourist Office information offices – Home delivery For the French Riviera Pass with transport, the e-ticket option is not available. How long after buying my French Riviera Pass online can I collect it? You can collect your French Riviera Pass immediately after receiving the purchase confirmation email. How long do I have to collect my French Riviera Pass? From the moment you receive your purchase confirmation email, you have 1 year to collect your French Riviera Pass. How much time do I have before starting to use my French Riviera Pass ? From the moment you collect your French Riviera Pass, you have 2 years to start using it. What payment methods are accepted (on site, online) to buy my French Riviera Pass? Internet: Carte Bleue, Visa, Eurocard/Mastercard Information offices: Carte Bleue, Visa, Eurocard/Mastercard, Amex, Holiday vouchers, cash Other points of sale: see the information sheet for each point of sale Is the French Riviera Pass nominative? Do I have to give my name when I buy it? To benefit from the many free accesses and advantages offered, it is necessary to purchase a French Riviera Pass per person. It will become personal once collected by the end user, who may be different from the purchaser, especially in the case of an online purchase. Only the usual information relating to the payer will be required via our secure payment platform. It is therefore not necessary to give your name to purchase your French Riviera Pass. I want to make a gift… Can I request delivery of the French Riviera Pass to another address? Yes, when purchasing the French Riviera Pass you will be able to give different billing and delivery addresses. What are the costs and delivery times for the French Riviera Pass? The deadlines are those of the post office. Depending on the destination and the date of your stay, we advise you to collect them when you arrive in Nice. Shipping costs : Metropolitan France: 6€. European Union: 9€. Other countries: 11 €. ▪ Benefits – Special rates How much do I save by buying the French Riviera Pass? To evaluate your savings, you can use the calculator. It will allow you to calculate your activity budget with and without French Riviera Pass. Is there a reduced rate for children? French Riviera Passes are offered at a single price. To find out if it is worthwhile for you to buy a French Riviera Pass for your child, use the calculator which allows you to calculate the activity budget with and without a French Riviera Pass for you and your children. Do you offer discounts for groups, students, seniors? No. Only a professional rate (10% discount) is offered for groups or students whose payer is a company, an association or a university. Please send a request by email to pass@nicecotedazurtourisme.com What is the difference between the sites included/free access and the French Riviera Pass benefits and discounts? The sites included in the French Riviera Pass are all cultural or leisure sites that can be accessed free of charge with your card for the duration of the chosen period (24, 48 or 72 hours). At the same time, for a period of 1 month from the first use of your French Riviera Pass, you will be able to benefit from advantages and discounts at our partners, regardless of the duration chosen for your French Riviera Pass. ▪ Option transport Which means of transport can I use with the French Riviera Pass with transport option? This pass allows you to travel freely for the duration of the French Riviera Pass on the bus and tram network of the Nice Côte d’Azur Metropolis. Please note: this pass does not include transport to Antibes or Monaco, nor train journeys. Can I use the French Riviera Pass with transport to/from the airport? Yes, you can use your French Riviera Pass with the transport option to and from Nice Côte d’Azur airport using the tram or bus network Lignes d’Azur. Does the first use of my French Riviera Pass also trigger my transport pass? No, the 2 passes are independent. The transport pass will only be triggered when the pass is used for the first time on public transport, and not when you visit a partner site or activity. For example, for a 48-hour French Riviera Pass, you can visit a museum at 2pm and only take public transport the next day at 2pm: you will then have 24 hours left of free access to the partner sites but still 48 hours of free transport! If you have not found answers to your questions, please contact us. contact us